Privacy policy

Last Updated: 18 August 2026

At RubberWorksFlooring.com, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, purchasing rubber flooring and matting products, contacting us, or using our services.

This Privacy Policy explains what information we collect, how we use it, how we protect it, when it may be shared, and the choices available to you regarding your personal information.

Information We Collect

We may collect personal information when you browse our website, create an account, place an order, request product information, contact customer support, or subscribe to marketing communications.

The information we may collect includes:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Account details
• Order details and purchase history
• Product preferences and project requirements
• Payment and transaction information
• Messages, enquiries, and communications you send to us
• IP address
• Browser type and device information
• Website usage and interaction data
• Marketing preferences

Payment card details are processed securely through trusted payment providers. We do not store your full payment card information on our systems.

How We Use Your Information

We use your personal information to:

• Process and fulfil rubber flooring and matting orders
• Arrange payment processing and product delivery
• Provide order confirmations and updates
• Respond to customer enquiries and requests
• Recommend suitable flooring solutions based on your requirements
• Manage customer accounts
• Process returns, refunds, and replacements
• Improve our website, products, and customer experience
• Monitor website performance and security
• Prevent fraud and unauthorised transactions
• Maintain business records
• Send promotional communications where you have provided consent

We only use personal information for legitimate business purposes and in accordance with applicable privacy laws.

Order and Payment Information

When you purchase products from RubberWorksFlooring.com, we collect the information required to complete your order and provide customer support.

This may include:

• Products purchased
• Product sizes, specifications, and quantities
• Shipping details
• Order history
• Payment confirmation details
• Customer communications related to your order

Payments are processed through secure third-party payment providers. These providers process payment information according to their own privacy policies and security procedures.

Sharing Your Personal Information

We may share your personal information with trusted third parties when necessary to operate our business and provide our services.

These may include:

• Payment processors
• Shipping and courier companies
• Website hosting providers
• E-commerce service providers
• Website analytics providers
• Marketing service providers
• IT and security providers
• Professional advisers
• Government authorities where required by law

We only share information that is necessary for these providers to complete their services.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve website functionality, analyse visitor behaviour, and enhance your shopping experience.

Cookies may be used for:

• Remembering shopping cart information
• Maintaining website functionality
• Improving website performance
• Understanding customer interactions
• Providing relevant marketing content
• Measuring advertising effectiveness

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Marketing Communications

With your permission, we may send you information about:

• New rubber flooring products
• Special offers and promotions
• Product updates
• Business announcements
• Helpful flooring information

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in our communications or by contacting us directly.

Unsubscribing from marketing messages will not stop important service communications relating to your orders, deliveries, or customer enquiries.

How Long We Keep Your Information

We retain personal information only for as long as necessary to provide our services, meet legal obligations, resolve disputes, and maintain accurate business records.

Certain information may be retained for longer periods where required for:

• Accounting requirements
• Tax obligations
• Fraud prevention
• Legal compliance
• Resolving customer disputes

When information is no longer required, it will be securely deleted or anonymised where appropriate.

Data Security

We take reasonable technical and organisational measures to protect your personal information from:

• Unauthorised access
• Loss or misuse
• Accidental disclosure
• Unauthorised modification

Although we take appropriate steps to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Your Privacy Rights

Depending on applicable laws in your state, you may have certain rights regarding your personal information, including:

• Requesting access to personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of personal information where applicable
• Opting out of certain marketing communications
• Restricting certain uses of your information
• Requesting information about how your data is collected and used

To exercise your privacy rights, please contact us using the details provided below.

Third-Party Websites

Our website may contain links to third-party websites, payment providers, suppliers, or service platforms.

We are not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policies of third-party websites before providing personal information.

Children's Privacy

RubberWorksFlooring.com is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our website
• Updates to our products or services
• Changes in business practices
• Changes in legal requirements

The latest version of this Privacy Policy will always be available on this page, with the updated date displayed at the beginning.

Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us:

Business Name: RubberWorksFlooring.com
Website: https://rubberworksflooring.com
Email: contact@rubberworksflooring.com

Making a Privacy Complaint

If you have concerns about how we handle your personal information, please contact us first so we can review and address your concern.

You may also have the right to contact the relevant consumer protection or privacy authority in your state regarding concerns about how your personal information is handled.