Refund policy

Last Updated: 18 August 2026

At RubberWorksFlooring.com, we want you to be completely satisfied with your rubber flooring and matting purchase. This Returns & Refund Policy explains our process for cancellations, returns, replacements, damaged products, and refunds.

This policy does not affect any rights you may have under applicable consumer protection laws.

Order Cancellations

If you wish to cancel your rubber flooring order, please contact us as soon as possible after placing your order.

If your order has not been processed or shipped, we will make reasonable efforts to cancel it.

Once your order has been shipped, cancellation may no longer be possible before delivery. In such cases, the product may need to be returned according to our return process.

Change-of-Mind Returns

Eligible products purchased online may be returned if requested within the applicable return period.

To request a return, please provide:

• Your name
• Order number
• Product details
• Date the order was received
• Reason for return (optional)

After reviewing your request, we will provide the required return instructions.

Return Conditions

Returned rubber flooring and matting products must be in a resalable condition.

Products should generally be:

• Unused
• Uninstalled
• Uncut
• Undamaged
• Free from adhesive, marks, or installation-related damage
• Returned with original packaging and accessories where applicable
• Properly packaged to prevent damage during return shipping

A refund adjustment may apply if a product has been used, altered, or handled beyond what is reasonably required for inspection.

Product Measurements and Suitability

Before ordering, customers should carefully check:

• Required dimensions
• Product thickness
• Material suitability
• Intended application
• Installation requirements
• Surface conditions

Once rubber flooring or matting has been cut, trimmed, installed, bonded, or modified, it may no longer qualify for a change-of-mind return.

This does not affect your rights if the product is defective, damaged, or incorrectly supplied.

Custom and Modified Products

Some rubber flooring products may be supplied in specific sizes, custom cuts, or modified according to customer requirements.

Custom-cut or modified products may not qualify for standard change-of-mind returns unless the product is faulty or does not match the confirmed order requirements.

Any custom requirements will be confirmed before processing where applicable.

Return Shipping Costs

For change-of-mind returns, customers may be responsible for return shipping costs unless otherwise required by applicable law.

Due to the size and weight of some rubber flooring products, customers should use an appropriate shipping service that protects the product during transportation.

We recommend keeping proof of return shipment until your refund has been completed.

If the product is defective, damaged, or incorrectly supplied, we will arrange an appropriate solution.

Refund Processing

Once the returned product has been received and inspected, we will process any eligible refund.

Refunds will normally be issued within a reasonable processing period after approval.

Refunds will be made using the original payment method used during purchase.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Faulty Rubber Flooring Products

If your rubber flooring or matting arrives faulty or develops an issue due to a manufacturing defect, please contact us as soon as possible.

Please provide:

• Order number
• Description of the issue
• Clear photographs of the product
• Images showing the installation area where relevant
• Packaging photographs if the issue occurred during delivery

Depending on the situation, we may offer a replacement, repair where applicable, or refund.

Damaged Products During Delivery

Please inspect your order when it arrives.

If your rubber flooring or matting has been damaged during delivery, contact us promptly with:

• Order number
• Photos of the damaged product
• Photos of packaging
• Description of the damage

Please do not install, cut, or modify damaged products before contacting us.

Please retain the product and packaging until the issue has been reviewed.

Incorrect Product Received

If you receive the wrong rubber flooring product, size, colour, material, or quantity, please contact us before installation.

Please provide your order details and photographs of the received product.

After verification, we will arrange an appropriate solution, which may include replacement, return, or refund.

Missing Items

If your order contains missing products, accessories, or components, please contact us with your order number.

We will investigate the issue and provide the appropriate solution as quickly as possible.

Exchanges

If you would like to exchange your rubber flooring or matting product for a different:

• Size
• Thickness
• Material
• Colour
• Product type

Please contact us before returning the item.

Exchange availability depends on stock levels. Additional shipping charges may apply where applicable.

Installed or Modified Products

Customers should confirm that the product is suitable before:

• Cutting to size
• Applying adhesive
• Installing
• Permanently fitting the product
• Modifying the material

Products that have been installed or modified may not be accepted as change-of-mind returns.

This does not affect your rights regarding faulty or incorrectly supplied products.

Return Address

Please contact us before returning any rubber flooring or matting product so we can provide the correct return instructions.

Products returned without prior communication may experience delays in processing.

Contact Us

To request a return, report a damaged product, or ask about a refund, please contact us:

Business Name: RubberWorksFlooring.com
Website: https://rubberworksflooring.com
Email: contact@rubberworksflooring.com

Please include your order number whenever contacting us regarding an existing purchase.