Shipping policy

Last Updated: 18 August 2026

At RubberWorksFlooring.com, we aim to process and deliver your rubber flooring and matting orders quickly and reliably. This Shipping Policy explains our order processing times, delivery options, shipping charges, and what to do if there is an issue with your delivery.

Order Processing

Orders are normally processed within 1–3 business days after successful payment confirmation.

Orders placed during weekends or US public holidays will begin processing on the next business day.

During high-demand periods, promotional campaigns, or holidays, processing times may take slightly longer.

United States Delivery

We currently deliver rubber flooring, rubber mats, and related flooring products throughout the United States.

Estimated delivery times are generally:

• Standard Delivery: 3–7 business days
• Large Flooring Rolls or Oversized Products: Delivery times may vary depending on product dimensions, packaging requirements, and destination
• Special or Custom Orders: Estimated delivery times will be provided where applicable

Delivery times are estimates only and may vary due to carrier schedules, weather conditions, or circumstances outside our control.

Shipping Charges

Shipping charges are calculated based on factors including:

• Product type and size
• Weight and quantity of items ordered
• Delivery location
• Carrier requirements
• Packaging requirements

The applicable shipping cost will be displayed during checkout before completing your purchase.

Certain remote locations or oversized shipments may require additional delivery charges. If additional charges apply, we will contact you before dispatch.

Delivery to Remote Areas

Additional shipping charges or extended delivery times may apply to certain locations, including:

• Alaska
• Hawaii
• Puerto Rico
• US territories
• Remote rural areas

Where additional charges apply, we will confirm the details before processing your order.

Order Tracking

Where tracking is available, shipment tracking details will be provided after your rubber flooring order has been dispatched.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Delivery Address

Customers are responsible for providing accurate delivery information when placing an order.

Please check:

• Full name
• Street address
• Apartment, suite, or unit number where applicable
• City and state
• ZIP code
• Contact telephone number

We cannot guarantee changes to delivery details once an order has entered the shipping process.

Failed Deliveries

If the carrier is unable to complete delivery, they may:

• Attempt delivery again
• Leave the package in an approved location
• Leave the package with a neighbour where permitted
• Provide collection or redelivery instructions

Additional charges caused by repeated failed deliveries or incorrect address details may be payable by the customer.

Large Rubber Flooring Products

Some rubber flooring products, including large rolls, heavy mats, or oversized items, may require specialist packaging or freight delivery due to their size and weight.

Customers should ensure someone is available to receive larger deliveries where required.

Large shipments are normally delivered to the accessible entrance or delivery point of the address unless otherwise arranged.

Damaged Product Deliveries

Please inspect your rubber flooring or matting order as soon as possible after delivery.

If your product arrives damaged, please contact us promptly and provide:

• Order number
• Description of the damage
• Photographs of the packaging
• Photographs showing the damaged product

Please retain the original packaging until the issue has been reviewed.

Missing or Incorrect Products

If you receive an incorrect product or believe an item is missing from your order, please contact us as soon as possible.

Please provide:

• Order number
• Product details
• Photographs where applicable

We will investigate the issue and provide an appropriate solution.

Delivery Delays

While we make every effort to meet estimated delivery times, delays may occasionally occur due to circumstances outside our control, including:

• Carrier delays
• Severe weather conditions
• Transportation disruptions
• Public holidays
• High order volumes
• Inventory availability
• Delivery network issues

Where significant delays occur, we will provide updates wherever possible.

International Shipping

At present, international shipping availability may depend on the product and destination.

If international delivery is available, additional charges such as shipping fees, customs duties, taxes, and import costs may apply.

Please contact us before placing an international order to confirm availability and delivery requirements.

Contact Us

If you have any questions regarding shipping, delivery, or an existing rubber flooring order, please contact us:

Business Name: RubberWorksFlooring.com
Website: https://rubberworksflooring.com
Email: contact@rubberworksflooring.com